A financial institution managing high volumes of customer inquiries across web, mobile, and contact-center channels partnered with us to deploy an AI-powered banking chatbot platform. By combining conversational AI, retrieval-augmented generation, secure banking-system integrations, and intelligent escalation to human agents
- Corporate Websites
- Web Applications
- Next.js Development
- Progressive Web Apps
- Client
- The Fresh Art Club
- Industry
- Contemporary Art · Arts & Culture · Digital Platform
- Location
- France
- Business Model
- E-commerce
- Platforms
- Web
- Year
- 2026
- Duration
- 18 weeks
- Team
- 5 specialists
The Fresh Art Club — project showcase
Problem to solution.
The Problem
A financial institution managing high volumes of customer inquiries across web, mobile, and contact-center channels partnered with us to deploy an AI-powered banking chatbot platform. By combining conversational AI, retrieval-augmented generation, secure banking-system integrations, and intelligent escalation to human agents, the solution automated 60% of routine inquiries, reduced customer response time by 75%, and extended support availability to 24/7 — while preserving qualified human oversight for sensitive financial interactions.
The Approach
We approached this as a web development engagement, applying our proven delivery rhythm: understand the constraints, architect for the real load, and ship in weekly slices.
The Solution
A financial institution managing high volumes of customer inquiries across web, mobile, and contact-center channels partnered with us to deploy an AI-powered banking chatbot platform. By combining conversational AI, retrieval-augmented generation, secure banking-system integrations, and intelligent escalation to human agents, the solution automated 60% of routine inquiries, reduced customer response time by 75%, and extended support availability to 24/7 — while preserving qualified human oversight for sensitive financial interactions.
Notable features.
Payment Gateway
This is the payment gateway
Shipping Gateway
This is the shipping gateway
CRM Gateway
This is the CRM gateway
Inside the project.
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A financial institution managing high volumes of customer inquiries across web, mobile, and contact-center channels partnered with us to deploy an AI-powered banking chatbot platform.
Jordi Abanuell
Fresh Art Club Company
Verified client feedback
Project palette.
Case study byJames Albert
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